Frequency Asked Questions
We do not provide answers for the mock exams. Scores are available only upon completing the mock exams, as they are designed to assess your understanding of each section. We strongly recommend thoroughly reviewing all the questions in each section before attempting the mock exams.
We offer comprehensive instructions for registering and utilizing our quiz system. Access the PDF files provided below to get started.
Our website is compatible with computers, tablets, and cellphones. However, for the best experience, we strongly recommend using computers or tablets instead of cellphones.
Please access your browser settings, navigate to privacy and security, and select “Clear browsing data” to remove data from the last 24 hours. If the problem continues, close your browser and try to use different browsers to login in your account. If the issue persists, please read the error message and contact support@examking.ca for assistance.
Yes, our questions and explanations undergo regular updates every six months to align with the latest information. The details provided in the explanation are continually revised based on the current curriculum and guidelines, ensuring that the content remains relevant and in accordance with the most recent standard.
Please review our refund policy on the ‘Terms and Conditions’ page to fully understand our refund conditions.
You can subscribe to either the Silver Membership Plan or Gold Membership Plan for access to RMT Exam quizzes. To watch OSCE videos, you’ll also need to subscribe to the Platinum Membership Plan.
1: Click the three dots (top right)
2: Settings → Privacy and security → Delete browsing data
3: Set the time range to “All time,” then select Browsing data, Cookies and other site data, and Cached images and files.
4: Click Clear data
Each user can store up to 5 saved quiz sessions. If you save more than 5 sessions, the oldest saved session will be automatically replaced by the newest one.
Once a quiz is fully completed, the saved session for that quiz will be automatically deleted.
How to use save and load Quiz function:
1: Click “Save” to store your current progress before leaving the quiz.
2: When you are ready to resume, reopen the same quiz.
3: Click the “Load” button to restore your saved progress.
Important Notes:
Do not leave a quiz open for an extended period and then try to save your progress later. For example, if you stop at question 100 and leave the quiz for several hours, your session may expire while you are away. When you return, attempting to click “Save” or submit the quiz may fail because you may have already been logged out in the background, or your network connection may have become unstable or disconnected.
To avoid issues, always save your progress before taking a break.
Best Practices:
1: Always click “Save” before leaving the quiz or taking a break.
2: Close all quiz pages when you are finished for the day, or use an Incognito/Private Browsing window when accessing the site.
Please follow the troubleshooting steps below.
Step 1: Determine Whether the Issue Is on Your End or Ours
A. Try a Different Browser
- Please try accessing the videos or taking the quiz using a different browser (Google Chrome, Google Incognito mode, Microsoft Edge, Firefox, or Safari).
B. Try a Different Device
- Please try accessing the videos or taking the quiz from a different device (computer, tablet, or smartphone).
If the videos or quiz work correctly in a different browser or a different device, the issue is likely on your end rather than with our website or video server.
If the Issue Is on Your End
1. Browser Cache or Session Issue
Cause: Your browser may be storing outdated or corrupted cache files, cookies, or login session data, which can interfere with video playback or quiz functionality.
Solutions:
- Log out and restart your device.
- Clear your browser cache and cookies completely. If you’re unsure how to do this, please refer to our FAQ.
- Sign back into your account.
- If the issue persists, try using Google Chrome’s Incognito Mode.
2. VPN or Network Issue (Only for videos)
Cause: Some public networks, workplace networks, school networks, or VPN services may restrict access to our video cloud server.
Solutions:
- Disconnect your VPN and try again.
- Switch to a different internet connection.
- If possible, use your mobile data connection to test whether the videos load properly.
- Restart your modem/router if you are using a home network.
3. Request Limit Reached (Only for videos)
Cause: Frequent fast-forwarding, rewinding, or repeatedly refreshing the video page can generate a large number of requests within a short period of time. This may temporarily trigger our security or rate-limiting system.
Solutions:
- Wait 5–15 minutes before trying again.
- Connect to a different network or change your IP address (for example, switch from Wi-Fi to mobile data or use another internet connection).
- Try accessing the videos from a different device.
- Avoid excessive fast-forwarding, rewinding, or repeatedly refreshing the page.
- Refresh the page once and allow the video to load normally.
Still Need Help?
If you have tried all the steps above and are still experiencing issues, please contact our support team. Kindly include as much detail as possible, such as screenshots or screen recordings, to help us investigate the problem more efficiently.
The study mode questions are organized by subject, while the mock exams cover a mix of all high-yield topics. Essentially, the mock exams are modified and more challenging versions of the subject-specific questions. We strongly recommend that students start with the subject-specific questions and then move on to the mock exams for evaluation.
Two-Factor authentication code will be sent to the email your have registered within 3 minutes. If you don’t see the email in your inbox, please check your junk mail folder or try to wait a while before requesting another code. If you still have problems, please reach out to support@examking.ca.
Please send us an email at support@examking.ca and we will respond it within 24 hours.
Account sharing is strictly prohibited. For security and compliance purposes, our system records the IP address associated with each login attempt. If we detect that an account is being shared among multiple users, we reserve the right to suspend or terminate the account without prior notice.
In addition, you cannot access your account on multiple devices simultaneously. Only one active login session is permitted at a time. If the same account is used to log in on another device, the existing session will be automatically logged out.
If you have uncertainties regarding the accuracy of the answers or explanation causing confusion, kindly forward your concerns to our email address at support@examking.ca. we will promptly review your inquiry and strive to furnish you with the accurate information within a 48-hour timeframe.
If you’re encountering a “404” error when trying to load a page, it means that the server cannot find the requested page. Please try a different browser, check Internet connection, check the URL or check for server issues. If the issue persists, contact support@examking.ca for assistance.
We exclusively use Woopayments from Woocommerce for all transactions, including credit card payments. This means that all payment information is securely processed through Woopayments, ensuring that our website is not involved in the customer payment process.
If you can’t access the membership content, you may have been logged out. For security reasons, the system requires you to log in again after closing the website, after a period of inactivity, or when you log in from a different device (which will log out your previous session). Simply click the My Account button at the top right to check your login status.
It’s possible that your cookies have expired. Please clear your browser cache (see “How to clear browser cache” in the FAQ) and then try logging in again. If that doesn’t work, please try using a different browser or device. If you’re still unable to log in, please contact our support team at support@examking.ca
and include detailed information along with a screenshot.
Yes. Our MCQ and OSCE materials are written and designed to meet the requirements of the Canadian massage therapy examinations. The materials are developed in alignment with the examination standards of CMTO, CMTBC, and CMTNFL.