EK Solution – Privacy Policy
Welcome to EK Solution’s Privacy Policy. This policy outlines how we handle personal information collected in the ordinary course of our business as a question bank platform. We are committed to protecting your privacy and complying with Canadian privacy standards.
1. Collection and Use of Personal Information
1.1. We collect personal information when you order from our website or contact us by phone or email. This information may include your name, address, email address, phone number, employment affiliation, and transaction details.
1.2. We do not directly collect credit card information as all transactions are processed securely through Woocommerce. When registering an account on our website, users may be asked to provide some personal information voluntarily.
1.3. We use this information for the following purposes:
2. Information Sharing and Disclosure
2.1. We do not sell, rent, or share personal information with third parties, except with trusted partners who assist us in providing and delivering the products and services you request.
2.2. We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
3. Access to and Amending Personal Information
3.1. You can access and amend your personal information at any time by contacting us via phone or email. Our contact details are provided below.
4. Security and Confidentiality
4.1. Access to your personal information is restricted to authorized employees or partners who require access to fulfill your requests or carry out their duties.
4.2. We have implemented internal procedural and electronic safeguards to protect your personal information, including encryption, secure access controls, and regular security audits.
5. Data Retention
5.1. We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
5.2. User data will be retained for a period of 5 years from the date of last activity. After this period, your data may be deleted without notice.
6. Cookies and Tracking Technologies
6.1. Our website may use cookies and other tracking technologies to enhance your browsing experience, analyze site traffic, and customize content. Cookies are small data files stored on your device that allow us to recognize your browser and capture and remember certain information.
6.2. We use cookies for the following purposes:
6.3. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.
7. Children’s Privacy
7.1. Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
8. Changes to this Privacy Policy
8.1. We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after the changes have been made constitutes your acceptance of the revised Privacy Policy.
9. Feedback Data Collected
9.1. As a question bank platform, we also collect and use data to help improve the quality and relevance of our exam preparation materials. This includes analyzing user performance data to identify common areas of difficulty and to tailor our future content.
9.2. We may also collect feedback from users regarding their experience with our materials to further enhance our services.
10. Compliance with Canadian Privacy Laws
10.1. PIPEDA Compliance: EK Solution complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). This means we adhere to the ten fair information principles which include accountability, identifying purposes, consent, limiting collection, limiting use, disclosure and retention, accuracy, safeguards, openness, individual access, and challenging compliance.
10.2. Consent: We ensure that individuals are aware of the purposes for which their personal information is collected, used, or disclosed. We obtain your consent before collecting, using, or disclosing your personal information, except where otherwise permitted or required by law.
10.3. Access and Correction: You have the right to access your personal information and challenge its accuracy and completeness. Upon request, we will inform you of the existence, use, and disclosure of your personal information and provide access to that information.
11. Cross-Border Data Transfers
11.1. Data Transfers: Personal information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our services, you consent to the transfer of information to countries outside of your country of residence, including Canada, which may have different data protection rules than in your country.
11.2. Third-Party Service Providers: We use third-party service providers to assist us in operating our business and providing our services. These third parties may have access to personal information to perform their functions but are not permitted to use it for other purposes.
12. User Rights
12.1. Right to Withdraw Consent: You may withdraw your consent to our collection, use, and disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. However, withdrawing your consent may affect your ability to use our services.
13. Data Breach Notification
13.1. Breach Response: In the event of a data breach involving personal information, we will take reasonable steps to contain the breach and prevent further unauthorized access.
13.2. Notification: We will notify affected individuals and the Privacy Commissioner of Canada of any breach of security safeguards involving personal information under our control if it is reasonable to believe that the breach creates a real risk of significant harm to the individuals. Notifications will include a description of the breach, the type of information involved, and steps taken to mitigate the breach.
14. Questions and Contact Information
14.1. If you have questions or suggestions regarding the privacy of your personal information, please contact us at:
14.2. You may also contact the Privacy Commissioner of Canada, the federal organization responsible for enforcing personal information protection in the private sector, at:
Thank you for reviewing our Privacy Policy. Your privacy and trust are important to us. If you have any concerns or need further information, please reach out to us using the contact details provided above.
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